A class action lawsuit is in the works against BC Place after thousands of fans missed U2’s opening act, Mumford and Sons, on Friday evening.
Despite doors opening at 5:30, concert goers said it as long as 3 hours for them to gain entry into the arena. The lengthy delays were caused by an issue with the credit card entry system, a tool that has been in place with Ticketmaster for the last several years in effort to stop scalpers from buying and selling tickets. According to Tim Ayres, BC Place staff eventually stopped checking tickets and allowed people in for free. One woman said she decided to leave the line-up and go home because of the lack or organization from arena staff; she was hoping for better luck in Seattle, where U2 will play on Sunday.
While a lawsuit has yet to be filed against BC Place, one Vancouver PR company says they are in the process of communicating with hundreds of concert goers and putting together evidence to bring forth to a court. “Fans paid to see both the opening act and main act, and BC Place denied them of that and made no effort to rectify the problem or compensate those individuals. At the very least, those who purchased tickets deserve a partial refund.”